Customer Service Representative – Alorica (Kingston, Kingston)

Job Summary:

The customer service representative should represent the company in a positive light in all guest interactions and in accordance with company’s policies and procedures, ensuring a transparent experience for the guest.

Key Job Responsibilities:

  • Process new orders and research and resolve problems/issues with existing product orders.
  • Maintain park and product knowledge by accessing the contact center SharePoint site(s)
  • Attend initial and ongoing training required of position to remain current with product knowledge requirements
  • Meet and maintain the benchmarks set for key performance metrics
  • Perform data entry on new and existing reservation orders in accordance with policies, procedures and best practices.
    Job Requirements:
  • Must have a high school diploma (4 CXC subjects inclusive of English Language)
  • Must be at least 18 years old
  • Must have excellent written and verbal/conversational communication skills with an attention to detail
  • Ability to adapt communication style to various audiences and multi-task
  • Adaptability to changes in a fast-paced work environment
  • Demonstrated phone etiquette skills and friendly, pleasant, enthusiastic
  • Computer skills to include Internet, basic Office programs, aptitude to learn customized in-house systems
  • Must be available to work varying shifts or hours based on park hours; i.e. be able to work opening and closing shifts/weekends

Customer Service background (preferred)

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