Customer Service Representative – RTR International (Monntego Bay, Saint James)

Customer Service Representative Job Responsibilities:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    Any other duties assigned.


  • Must be 18 years of age
  • Minimum of 3 CXC subjects including English Language
  •  Must possess a valid Jamaican ID (passport, National ID, Drivers License)
  •  Minimum 6 months experience
  •  Exercise sound judgement in following established process and procedures
  • Ability to communicate clearly and fluently using proper words, expressions and grammar
  • Ability to work in a fast-paced environment and be able to multi-task and be adaptable

Benefits of working with our team:

  • New competitive starting salary
  • Lunch money
  • Paid Training
  • Company paid Life and Health Insurance
  • Organic growth potential for career advancement
  • Fun work environment